Our HelpDesk

Alcea Technologies uses it own Alcea HelpDesk & KnowledgeBase solution to handle all technical inquiries about our systems.

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Our ticket system allows us to keep an accurate record of outstanding inquiries and a knowledge base of prior responses which can be beneficial to our support staff and our entire user group, who are free to search the system.

All inquiries can be deemed public or private. Private inquiries will only be seen by the internal support staff.