A Collaborative Process
Alcea CaseTrack is a collaborative, customizable solution to manage all of your case management needs. Teams can track complex interactions from inception to resolution in real-time, ensuring that collaboration is optimized. You can even save all of your documentation so that everyone has the latest and greatest.
Let us show you how Alcea CaseTrack can improve your business processes and team collaboration. Book your discovery call now!
One Software, Unlimited Tracking Solutions
The definition of case management will vary in each industry. However what is clear is that case management is a collaborative process of assessing, planning, coordinating and facilitating the delivery of support and services to meet the needs of the people who provide these services and those who require the services.
Manage Case Progression
Alcea’s workflow rules assist in the progression and prioritization of cases.
Realtime Project Reporting
Managers can see the information required to assess productivity and manage resources.
Highly Flexible Configuration
Customize the look of your system & collect information exactly the way you need it.
Just some of the customizable elements of your personal or system dashboard
Reporting and Charting Tools
Managers and decision-makers can measure the status of an issue or project based on reports defined by you, all in real-time and completely web-based.
Powerful Search and Filtering
Quickly allow users to access information stored in your system, which becomes a powerful knowledge base.
Attach any type of file to an issue for reference, to share with team members or to include as support material.
Custom Security Settings
All communications with your users are routed through the system, keeping submitters, assignees and other interested parties updated through email notifications.
Updating an issue means that everyone who needs to see the progress of an issue gets updated via email notification. Configure security settings to isolate who sees and updates what.
Most systems are installed in less than 5 minutes and are fully configured and operational within an hour. Supports an unlimited number of concurrent users.