Trusted across government, finance, healthcare & enterprise
Alcea is one configurable platform for tracking issues, risks and responsibilities — from the moment they're raised to the moment they're closed. Replace the spreadsheets and the scattered tools with a single source of truth.
Disparate inboxes, spreadsheets and half-used tools leave work falling through the cracks. Alcea brings every request, risk and task into one accountable, searchable system — configured around the way your team already works.
Every request, risk and task is visible the moment it changes — no chasing email threads or stale spreadsheets.
Work assigns, escalates and notifies the right people automatically — by rules you define, not by reminders.
Every change is logged and accountable. Nothing gets lost, and the whole history is one search away.
Management reports on demand or on schedule — built from live data, so the numbers always reconcile.
Deploy a single module or run them all on one configurable core. Each solution shares the same workflow engine, reporting and security — so adding a new track never means a new tool.
The same configurable engine powers every Alcea solution — no IT project required to put it to work.
Define business rules that route, escalate and assign items automatically. Alcea learns your process and keeps work moving — so nothing falls through the cracks.
Configurable email alerts keep the right people informed at every stage — new assignments, status changes, overdue items and escalations.
Management reports on demand or on schedule. Track trends, measure performance and demonstrate compliance with minimal effort.
Granular permissions so each user sees exactly what they need. Active Directory and SAML / Okta integration included.
No client software to install or maintain. Any browser, any device, anywhere — available as managed SaaS or fully self-hosted.
Every change is logged and searchable. Full encryption protects sensitive material — built for finance, healthcare and government.
A dedicated compliance platform that unifies evidence, control assessments and audit reporting across every framework — write once, apply everywhere.
Link controls across SOC 2, ISO 27001, NIST and more. No duplicated effort across frameworks.
Centralized evidence and integrated workflows dramatically cut the time and cost of annual audits.
Move from point-in-time audits to an ongoing, real-time view of your compliance posture.
We don't hand you a blank tool and wish you luck. Using your own process, we configure a working system so you can see exactly how Alcea will run — at no obligation.
Tell us how work flows today — the stages, the roles, the rules and the reports you need.
Our team builds a customized proof-of-concept system using your real workflow — fields, automation and all.
Run a full-featured system for 14 days. Keep it when it fits — and it's already configured for go-live.
From county governments to global banks, organizations trust Alcea to manage what matters most.
SharePoint couldn't notify users of new assignments or track council requests adequately.
A manual, phone-based HR request system had no tracking, history or reporting.
Email and spreadsheets couldn't handle hundreds of constituent requests.
Previous systems failed on adoption across multiple global centers.
Remote teams across time zones lost context in email threads.
Spreadsheets couldn't manage growing customer-reported bugs and requests.
"Alcea lets us maintain a history of each issue and provides accountability — critical when managing multiple projects with role-based data visibility."
"We keep everyone updated on a central platform and hold everyone accountable. It eliminated excessive emails overnight."
"These systems track several types of events across departments. Historical tracking lets us resolve recurring issues faster."
"Alcea has helped us a great deal — we organize our queries efficiently with management reporting we can actually trust."
"It tracks the workload of the entire IT department with transparency for stakeholders — assignment based on our own business rules."
Founded in Ottawa by IT professionals with a simple mission: world-class software backed by service that's second to none. For over 25 years we've delivered configurable tracking solutions across government, finance, healthcare and enterprise.
Our platform grew from a single issue tracker into a full suite — each module shaped by real client feedback. We don't just ship software; we build long-term partnerships.
The principles behind 25+ years of client retention.
Every configuration and decision starts with what clients actually need.
Software should fit your workflow — not force you to change it.
Real-time visibility and audit trails — no one left wondering what happened.
Active mentorship and philanthropy in the communities we serve.
Try your tracking solution free for 14 days. We'll configure a customized proof of concept to your spec, so you can test-drive a full system right away.
Whether you need a quick demo, a proof-of-concept configuration, or just have a question — our team responds quickly and without pressure.