Track Issues Efficiently

Alcea IssueTrack is an extremely flexible issue management software solution that incorporates your workflow, promotes team collaboration, provides accountability and increases productivity.  Replace your tracking spreadsheet and disparate systems with this all-in-one web solution.

We are very fortunate to work with these amazing customers

One Software, Unlimited Tracking Solutions

Alcea Tracking Solutions (ATS) is an tracking platform that gives your organization the ability to effectively collaborate, increase productivity and ensure that your business processes are being followed to resolution.

Manage Issue Progression

Alcea’s workflow rules assist in the progression and prioritization of reported issues.

Realtime Project Reporting

Managers can see the information required to assess productivity and manage resources.

Highly Flexible Configuration

Customize the look of your system & collect information exactly the way you need it.

Just some of the customizable elements of your personal or system dashboard

Reporting and Charting Tools

Managers and decision-makers can measure the status of an issue or project based on reports defined by you, all in real-time and completely web-based.

Powerful Search and Filtering

Quickly allow users to access information stored in your system, which becomes a powerful knowledge base.

File Attachments

Attach any type of file to an issue for reference, to share with team members or to include as support material.

Custom Security Settings

All communications with your users are routed through the system, keeping submitters, assignees and other interested parties updated through email notifications.

Track Communications

Updating an issue means that everyone who needs to see the progress of an issue gets updated via email notification.  Configure security settings to isolate who sees and updates what.

Straight-Forward Setup

Most systems are installed in less than 5 minutes and are fully configured and operational within an hour. Supports an unlimited number of concurrent users.

CHOSEN FOR 3 PRINCIPLE REASONS

“FIT Tracking Solutions has been chosen for three principles reasons; Its ease of learning, development and maintenance enabling to create a complete working environment in a day, Its ease of use for non-computer users and the reactivity of the Alcea customer and support group.”

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    See What Alcea Can Do for You

    Try your tracking solution free for 14 days and learn how it can help you save time and achieve more with less risk. We will configure a customized proof of concept to your specifications, so you can test-drive a full-featured system right away.