Skipped Emails

The server will try to minimize redundant emails, which are notifications to the user that just made a change. Emails will be tagged as "skipped" if the email address for a notification to the email address in the profile for the user that is currently making a change.
This can make testing of notifications with a common email address more difficult as the system may see a common email and suppress the notification, if the email matches the user profile for the current user. A user can turn this off with the "Send Redundant Notifications" setting in their user profile email preferences.

Missing Emails

After a change is made, the user will see a list of notification details at the top of the resulting details page, assuming the smtp server settings are set up correctly.

If one of these email addresses in the "Notified:" area is not getting an email, please try the following :

Notification Rules

Email Notification is the process of sending an email to a related party for the purpose of keeping them up to date on a current issue. On any update to the system, the default behaviour of ATS is to send a notification to the user who is currently assigned to the modified issue. The one exception to this rule is if the person who is making the changes is actually also the assignee. In this case, there is no need to send a redundant email about information just entered by the same individual.

In addition, several notify lists can be used to direct notifications:

The system keeps track of where to send an issue, using the email address associated with that user, in their configurable profile. This address can actually include multiple addresses, if they are separated by a comma or semi-colon. When a bug is modified, the system creates an email notification and directs it to a list which contains the following:

This list is automatically stripped of duplicates and/or a matching assignee email address (which avoids the redundancy problem outlined above). All notification is accomplished using a SMTP server, as configured in the Server Configuration menu of the Admin section.