Alcea Tracking Solutions support team offers a wide range of services and support tools to enable flexible solutions and prompt technical support to our valued customers.
The support section offers access to help, documentation, training materials and the latest software releases.
In addition, Alcea Tracking Solutions has an Online HelpDesk (utilizing our renowned Alcea HelpDesk software), where you can submit a ticket to our technical support or search previous inquiries.
HelpDesk allows you to:
See the Alcea system first hand.
View all the relevant information that is needed to solve requests in the fastest time possible.
Inquire anonymously, as we appreciate that not all individuals want to send in their contract details.
Please note: This system allows our support staff to shield against unnecessary spam as we can impose filters on all email that is received by the Alcea system. Inputted personal information is stored in hidden fields that are only available to our support staff
The Frequently Asked Questions section offer quick answers to the most common questions about the system. This is the ideal location to search for common questions or problems and can be the starting point for your searches.
In addition to our documentation and demonstrations, we offer various training courses; either to help introduce the software to a team, or to train your administrators on the advanced aspects of our software suite.
Our Documentation page contains separate manuals for both users and administrators, as well as a section detailing our various add-on modules.
Our update section includes detailed version changelogs, and respective patch downloads for our licensed system customers.
Alcea Technologies Inc.
2197 Riverside Drive Suite 302
Ottawa, Ontario, Canada
Toll free in North America 1-877-321-4463