We do this every day-worldwide-in 43 countries! We show our customers how to collaborate. Case management is a collaborative process. Collaboration is cooperation. It is a melding together of all components into a logical flow. It means assessing, planning, coordinating and facilitating the delivery of support and services. It means meeting the needs of those providing services and those who require the services. Alcea Casetrack provides a completely customizable solution to manage all of your case management needs. You track complex interactions, with a collaboration of all resources, including documentation and eventual outcomes. Learn how Alcea CaseTrack can improve how your business collaborates.
Whether it is for private or government institutions, in the medical, audit, legal, social (human rights) or other fields, the collaboration of individuals (from case workers, managers and clients, complainants to respondents) make case management a difficult environment to manage. Alcea CaseTrack provides a completely customizable solution to manage all of your case management needs including the complex interactions and collaboration of resources, documentation and outcomes.
Inquiries/Determination – Cases – Activities – Stages
The definition of case management will vary in each industry. However what is clear is that case management is a collaborative process of assessing, planning, coordinating and facilitating the delivery of support and services to meet the needs of the people who provide these services and those who require the services.
Once an item is logged into the system, everyone in the team knows who is doing what and when a resolution can be expected. No need for a meeting and no duplication of effort.
Alcea CaseTrack Maximizes Productivity
The idea behind a case management solution is to maximize efficiency, improve the collaboration experience for users and to automated the business processes within the environment. Alcea CaseTrack facilitates optimal workflow by managing and automating team communication and accountability, allowing the case workers to focus on the most critical tasks and providing Managers with a real-time view of work in progress.