Having a Knowledge Base is essential to any organization’s efficient operation, what if you can’t locate the person with the knowledge. Having a repository to store corporate knowledge isn’t something a lot of people think about, until they need to find something in a hurry and the individual with the knowledge is no where to be found.
Having a central repository that is easy to use, allows users to tap into organizational knowledge quickly and efficiently. Help Desk Centres do this religiously so that all agents have the same information when helping customers, but what about all the other information? A good knowledge base system with and efficient structure for your internal knowledge can save time and money. Your repository should be searchable thus allowing employees to easily find and share the latest information. Information assets may include databases, documents, passwords, policies, procedures and important knowledge from individual employees. All of this information is now available, and your corporate knowledge is a usable asset that is retained regardless of employee churn.
Collaboration and organization keeps your business running efficiently and tools like Alcea KnowledgeTrack ensure that you track exactly what you need to track for your business.
Get your free no obligation Proof of Concept of KnowledgeTrack at http://alceatech.com/knowledgetrack/ and see how easy it is to manage your corporate information.