The KnowledgeTrack template implements an knowledge base tracking solution using a template tailored to team oriented solutions to recurring problems or questions.
As problems are raised and dealt with over time, a wealth of knowledge is captured and stored in a central repository to be searched as needed. Solutions to past problems are accessible to the team with a simple search.
The KnowledgeTrack template makes use of the following initial fields to collect details about a problem and document a solution so time is not spent at a later time on the same problem.
a unique ID to identify an item in the system
a Project heading allows you to divide the Q/A items into different groups for specific teams or security roles.
A short summary of the question or problem. Add a description textarea if you need more space to define the problem.
The solution or steps that should be used in the future if this problem is encountered again.
The comment field allows users to actively participate in the discussion of how to fix the problem while a solution is being found. All comments and changes are recorded in the history for the item.
a list of users who want to be kept informed about all progress of the issue.
a complete history of all changes to each field for the issue.
In addition, full details of the bug are given in the info section such as :
Templates simply act as a default configuration to solve a common solution.
We realize that every particular case is slightly different. Each template is completely configurable.
In addition, we are always eager to work on new templates with our customers. If you would like to work with us, please let us know and we can design one together.